# Frequently Asked Questions

Posted by THRUNITE Customer Service Team on 22nd Apr 2021

#### Shipping

We ship to US and Canada. Most of orders are sent via Amazon; Only a few of orders are sent from our own local warehouse. Please note our shipping period is with two weeks. Tracking information is provided & will be emailed once dispatched. Sometimes our system data did not update in time, may cause your order status is awaiting fulfillment for a long time or items were shipped out separately. You could feel free to contact us to check if your order has confirmed & shipped.

Once the item is dispatched & the tracking information is provided, the customer is responsible for re-arranging any missed deliveries via THRUNITE.

Free shipping on orders over $49.95. Below that amount, there will be a $5.95 shipping fee.

Our customer service team are always on hand to answer any questions you may have about shipping so drop us an email at service@thrunite.com and we'll get back to you within 1 working day. Or you could feel free to contact us online via LiveChat.

#### Can I pay via Credit Card?

Yes. We also accept Credit Card. Please check here for the guide: [CC Payment Guide](https://store-9sfgjx.mybigcommerce.com/content/img/productPage/ThruNite%C2%A0Credit%C2%A0Card%C2%A0Payment%C2%A0Guide.pdf)

#### Need to change items after placing an order?

Thank you so much for placing an order during the flash sale! Please contact service@thrunite.com or our live chat on thrunite.com to assist you with changing your order before it ships out.

#### My THRUNITE Flashlight is flash purple. What should I do?

Please try some troubleshooting steps below:

1. Make sure the flashlight head and tail cap is screwed down tight enough.
2. Battery insert in the correct direction, terminal + faces to light head, - faces to tail cap.
3. Use a soft cloth with alcohol to clean the contact surface of the battery tube, battery terminal + -, and circuit board inside the light head.
4. Try another Micro-USB/ type-c charging cable.
5. Try a new fully charged battery.

If it's still not working, please feel free to contact us at service@thrunite.com with your order info and issue. We will respond within one working day.

Contact us via LiveChat!